Lab – Researching Network Collaboration Tools - Answers

Certification Answers Lab – Researching Network Collaboration Tools (Instructor Version – Optional Lab)

Instructor Note: Red font color or gray highlights indicate text that appears in the instructor copy only. Optional activities are designed to enhance understanding and/or to provide additional practice.


  • Part 1: Use Collaboration Tools
  • Part 2: Share Documents with Google Drive
  • Part 3: Explore Conferencing and Web Meetings
  • Part 4: Create Wiki Pages

Background / Scenario

Network collaboration tools provide people with the opportunity to work together efficiently and productively without the constraints of location or time zone. Collaborative tools include document sharing, web meetings, and wikis.

Required Resources

Device with Internet access

Part 1: Use Collaboration Tools

Step 1: List at least two collaboration tools that you currently use.

Answers will vary but could include: Google Drive, Cisco Webex, Citrix Go to Meeting, and Confluence Wiki.

Step 2: List at least two reasons for using collaboration tools.

Answers will vary but could include: centralization, less email, reduced travel, and less environmental impact.

Part 2: Share Documents with Google Drive

In Part 2, you will explore the document sharing functions by using Google Drive to set up document sharing. Google Drive is a web-based office suite and data storage service that allows users to create and edit documents online while collaborating in real-time with other users. Google Drive provides 15 GB of storage with every free Google account. You can purchase additional storage if needed.

Step 1: Create a Google account.

To use any of Google’s services, you must first create a Google account. This account is used with any of Google’s services, including Gmail.

a. Browse to www.google.com and click Sign in (located at the top-right corner of the web page).

b. On the Google Accounts web page, if you already have a Google account, you can sign in. If you do not have an account, click Create an account.

c. On the Create your Google Account web page, fill out the form to the right. Provide all the required information. The name you enter in the Choose your username field becomes the account name. It is not necessary to supply your mobile phone or current email address. You must agree to the Google Terms of Service and Privacy Policy before clicking Next step.

d. The next web page allows you to add a profile photo. Click Create your profile to complete the account creation process.

e. You have successfully created your Google account when the Welcome screen appears.

Step 2: Create a new document.

a. Click the Apps icon to access a list of Google Services. Use the credentials you created in Step 1 to sign in to all of the Google services.

b. Click the Drive icon to access your Google Drive.

c. Click New to display a drop-down menu that allows you to select the type of document to create. Choose Google Docs to create a word document.

d. The new document displays. Many of the functions of the Google editor work similarly to Microsoft Word.

Step 3: Share a Google document.

a. After the blank Google document opens, you can share it with others by clicking the Share button (at the top-right corner of the web page).

b. Name your new document, and then click the Save button. Because you created the document, you are the document owner.

c. In the Share with others dialog box, enter the names, groups, or email addresses with whom to share this document. You can choose to allow others to view, comment, or edit the document.

d. When you start entering information into the Share with others dialog box, you may also add a note.

e. Click the Send button. This will navigate you back to the open document.

f. All users can see who currently has the document open. Users currently viewing the document are represented by the icons at the top right corner. You can determine where the other users are making changes by locating the other users’ cursors in the document.

g. This new document is automatically saved on the Google Drive. You can close the document by closing the associated browser window or tab.

Note: You can navigate directly to the Google Drive using https://drive.google.com and view the list of documents created by you or shared with you.

Part 3: Explore Conferencing and Web Meetings

Web meetings combine file and presentation sharing with voice, video, and desktop sharing. Cisco WebEx Meeting Center is one of the leading web meeting products available today.

In Part 3 of this lab, you will watch a video produced by Cisco that reviews the features contained within WebEx Meeting Center. The video is located on YouTube at the following link: http://www.youtube.com/watch?v=fyaWHEF_aWg

Instructor Note: For additional WebEx conferencing tools, you can register for a free WebEx Meeting Basics account at www.webex.com.

Part 4: Create Wiki Pages

“Wiki” is a word from the Hawaiian language. It means fast. In networking terms, a wiki is a web-based collaboration tool that permits almost anyone to post information, files, or graphics to a common site for other users to immediately read and modify. A wiki provides access to a home page that has a search tool to assist you in locating the articles that interest you. A wiki can be installed for the Internet community or behind a corporate firewall for employee use. The user not only reads wiki contents, but also participates by creating content within a web browser.

Although many different wiki servers are available, the following common features have been formalized into every wiki:

  • Any web browser can be used to view or edit pages or create new content.
  • Edit and auto links are available to edit a page and automatically link pages. Text formatting is similar to creating an email.
  • A search engine is used for quick content location.
  • Access control can be set by the topic creator, which defines who is permitted to edit content.
  • A wiki is a grouping of web pages with different collaboration groups.

In this part of the lab, you will use the Google account that you created in Part 2 and create a wiki page in Google Sites.

Step 1: Sign in to Google Sites.

Navigate to http://sites.google.com and sign in using the Google account that you created in Part 2. Click CREATE to create a new Google site.

Step 2: Name your new wiki site.

In the Name your site field, type in a name for your new wiki site. You will need to use a unique name for your site. Google also requires that you enter the code (displayed at the bottom of the screen) to prevent automated scripts, called web robots, from creating multiple sites. After you have entered your site name, click the CREATE button. If someone has used your site name already, you are prompted to enter another name. You may need to re-enter the code at the bottom of the page and click CREATE SITE to continue.

Step 3: Edit the look of your new wiki site.

a. Google provides templates to customize the look of your new wiki site. Click the More Action icon for the drop-down menu, and then click Manage site.

b. Click Themes, Colors, and Fonts at the bottom of the left sidebar.

c. Currently, the site is using the Base theme. Click Browse more themes to select a Wiki site template.

d. Search and select a wiki template for your site. Click Select to continue.

e. The preview of your home page appears. You can also customize the colors and fonts on your home page. Click Edit Colors and Fonts. When you are satisfied with your new home page, click Save to accept the changes.

f. After you have saved your theme selection, click your site name under Manage Site.

Step 4: Update the Home page.

a. The Home page is the first page visitors see when they navigate to your website. Click the Edit page icon to edit the content of this page. You can add text, pictures, etc. to this page.

b. Click Save to save the changes and exit the page edit mode.

Step 5: Create a wiki page.

a. Click the Create page icon to create a new page for posting.

b. In the Name your page field, enter a page name. In the example below, the name Routers is used as the topic for this page.

c. Click the Web Page drop-down menu and select Announcements. Google uses this term to indicate a wiki page.

d. Click CREATE to create your new wiki page.

e. Your new wiki page, called Routers, displays. The new page has a New post menu option that allows information to be added to the page. (Notice that the left sidebar has a new link to allow your site visitors access to this page.)

Step 6: Share your web site.

A wiki site is not really a wiki site unless other people can contribute. There are a number of ways to share your new site.

a. On your wiki site, click Share.

b. You can invite specific individuals to view or edit this website. You may also grant ownership to others.

c. You can specify how to notify people about the wiki by entering their email address. Click Send to share the wiki with others.

d. The Manage Site page displays the people who have access to your site. Notice Jane Smith was added to the list of people with access. Click your site name to return to your home page.

Step 7: Provide the URL of your site.

You can provide the URL to your new site by adding your site name to the end of the Google site URL, as shown here: http://sites.google.com/site/(sitename).

Step 8: Find additional information.

You can find a quick overview of how a wiki works at http://www.youtube.com/watch?v=-dnL00TdmLY.

Other examples of wikis and their web sites include:


  1. Can you think of other collaboration tools used in the business world today?
    Answers will vary.
  2. What collaboration tools do you see as useful to a network administrator?
    Answers will vary.