What can happen if you don’t create a social listening program?

Certification Answers

Q. What can happen if you don’t create a social listening program?

  • You will miss out on customers who are complaining about you and are threatening to churn.
  • You will miss out on opportunities to connect with your audience when they don’t tag you.
  • You will only find out about potential crises when they are so big you can’t ignore them.
  • All the options

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