When Dealing With Negative Sentiment, You Should:

Certification Answers
When Dealing With Negative Sentiment, You Should:
  • Ignore it, the customer will probably forget about it
  • Check to see if the customer’s problem is the company’s fault. If not, let them know
  • Address it quickly, and take the conversation to private messaging as needed
  • Ask your brand advocates to target the customers message with hostile replies

#buttons=(Accept !) #days=(20)

Our website uses cookies to enhance your experience. Learn More
Accept !