If You Encounter A Question On Social Media Channels To Which You Don’t Have An Answer, What Is The Best Way To Respond?

If You Encounter A Question On Social Media Channels To Which You Don’t Have An Answer, What Is The Best Way To Respond?
  • dismissively – if you don’t know the answer to a question, it’s likely not an important concern
  • honestly – explain you don’t have an answer, but that you’ll get back to them with it
  • vaguely – it’s best to avoid admitting to customers that you don’t know the answer
  • confidently – it’s best to take your best guess at an answer, and convey it with confidence